You are here:  Robe & the NBN Access Network

Robe & the NBN Access Network

Robe & the NBN Access Network

In much of Robe, most existing network services will start decommissioning from 13 July 2018, part of the 18-month switch-over cycle for all Australians, which commenced in January 2017 in Robe.

It is very important that homes and businesses that have not already made the switch to nbn™ access networks do so if they wish to continue using their landline phone and internet services. 

To avoid phone and internet services being disconnected:

  • Contact a phone or internet provider
  • Order an nbn™ powered plan
  • Your phone or internet provider will arrange for your come to be connected

The 18 month disconnection window does not apply to those areas covered by an nbn Fixed Wireless or Sky Muster™ Satellite service.  Premises within these areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider.

For more information visit www.nbn.com.au or call 1800 687 626

Frequently Asked Questions

How do I know whether I can order a plan on the nbn™ access network at my home or business?

You can find out whether you are eligible to connect and register for updates by using the Check Your Address function at www.nbnco.com.au/switch.

Who do I contact to order a plan on the nbn™ access network?

You contact a phone or internet service provider.  More than150 different phone or internet providers across Australia sell nbn plans.  nbn recommends that residents and businesses shop around for a plan that best suits your needs. A list of providers is found on the nbn website: www.nbnco.com.au/connect-home/service-providers

How do I find out when the copper network is going to be decommissioned at my home or business?

You can find out when the disconnection of old telephone and internet network will commence at their address by using the Check Your Address function at www.nbnco.com.au/switch.

Do I have a choice of speeds when I connect to a plan on the nbn™ access network?

Many are not aware that for the first time in history there is a choice of speeds when connecting to a plan on the nbn™ access network through a phone or internet provider.

This is why we recommend you contact a phone or internet provider about the speed tiers available, as well as the actual speeds       expected, particularly during peak times like the evening, helping ensure you are signing up for a plan which best suits their needs. Please keep in mind that 25 megabits or above is considered a superfast broadband speed. A retail plan based on nbn’s wholesale 12/1 speed tier is not considered superfast and is likely to be comparable with the current ADSL service many people have.  

If I am experiencing an issue, who do I contact?

If you are experiencing an issue, you need to contact phone or internet provider in the first instance.

 

The role of the nbn is to build and maintain the access network and provide wholesale services to phone and internet providers. Phone and internet provider knows the ins and outs of their customers specific plan and connection and will help fix any issues once their customer has connected to a plan on the nbn™ access network. If the provider is unable to find a fault within their customers premise or on the providers own network, they will escalate it to nbn and nbn will work with the provider to resolve it.  

If I live in an nbn™ Fixed Wireless and Sky Muster™ Satellite area, will the copper network be switched off after 18 months?

The copper network within nbn™ Fixed Wireless and Sky Muster™ Satellite areas will not be switched off. Premises within these areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider.

Do I have to connect to a plan on the nbn™ access network? I only use a landline phone and I don’t use the internet.

In most cases, you will still need to connect to a plan on the nbn™ access network even if they just have a landline. Once the nbn™ broadband access network goes live in a particular area, there is an 18 month window for residents and businesses to contact a phone or internet provider and connect. After this time, the nbn™ access network will replace most existing landline phone and     internet services and the copper network will be decommissioned.

The 18 month disconnection window does not apply to premises covered by an nbn fixed wireless or satellite service who can choose to retain their existing copper service if they wish.

I have a medical alarm, is there anything I need to know?

For those that have a medical alarm, or care for someone who does, it is important to register this with nbn as it helps nbn toidentify households where support may be needed when they are connecting to a plan on the nbn™ access network.

People can register via the nbn website or by calling 1800 227 300. Registration is free.

As the rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with, it is also very important people also speak with their device provider. The device provider will be able to advise if the device or service will work on the nbn™ network, and what alternatives may be available. 

Will my landline telephone work during a power blackout once I have connected to services over the nbn™ access network?

Equipment connected over the nbn™ access network will not work during a power blackout. nbn recommends you consider having an alternate form of communication handy (such as a charged mobile phone), if there is a power outage of any sort.

Navigation